In order to have a successful monitoring initiative, the first step is selecting award-winning network monitoring appliance and solutions from Infrascape. The next step is to maximize the value of your investment by ensuring that you effectively implement and manage your infrastructure intelligence solution so your organization gets all the benefits that it can deliver.
Support and administration expertise is critical for promoting user adoption and maintaining a successful infrastructure intelligence application. Companies must consider their varied and evolving needs across their multiple applications, business units and data centers.
Infrascape Customer Support is dedicated to helping customers succeed on all fronts and get the most value out of infrastructure intelligence solution. Infrascape proactively maintains contact with you from the time of implementation, providing maintenance and support over the life of the software. In addition to unlimited phone and email support, Support and Maintenance includes all product upgrades and maintenance releases free of charge. We will contact you regularly to inform you of product upgrade releases and give you advance notice of future release dates.
As part of the yearly Support and Maintenance plan, all of our valued customers receive the following support and services:
- Unlimited email support
- Unlimited phone support
- Maintenance releases
- Product upgrades & patches